This all-volunteer corps of moderators, of which there are at least tens of thousands, is only growing in importance for the company. Nearly all of the moderators agreed to speak on the condition that their real names would not be published because they say they have received death threats and other attacks online for their work. TIME spoke to 19 Reddit moderators around the world who shared similar stories and concerns about the San-Francisco-based company’s reluctance to control hate-speech in its non-English language forums. And members of r/Portugueses regularly traffic in anti-Black, anti-Roma and anti-immigrant sentiment. In subreddits about China like r/sino and r/genzedong, users attack Uyghurs and promote violence against them. Indian subreddits like r/chodi and r/DesiMeta include Islamophobic posts and calls for the genocide of Muslims. Reddit’s problem is a global one, say current and former moderators.

“We have no idea if they read our reports, or if there are even Portuguese-speaking people in the company.” “We mostly stopped reporting stuff, because we don’t have feedback,” he says. And asantos3 says that the company itself has repeatedly ignored reports of harassment from him and other moderators. He says his duties have led to him being doxxed-with personal details including his Instagram and LinkedIn profiles posted online- and threatened. Asantos3 spoke on the condition that he would be identified only by his Reddit handle. As part of his duties, he deletes comments that contain racism, homophobia, sexism and other policy violations, and sends reports to Reddit about hate speech coming from smaller satellite groups like r/Portugeses.

The response was disappointing but predictable for asantos3, who has served as a volunteer content moderator for six years.

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